FAQ
Embroidery digitizing FAQ
Clear answers about prices, formats, turnaround, revisions and payment.
About embroidery digitizing
What is embroidery digitizing?
Embroidery digitizing is the process of converting a logo or artwork into a stitch file that an embroidery machine can sew. A digitizer sets the stitch types, direction, density, underlay and color order, then saves the design in your machine format, such as DST or PES.
Is embroidery digitising the same as embroidery digitizing?
Yes. Digitising is the UK and Australian spelling and digitizing is the US spelling. It is the same service: turning your artwork into a stitch file for your embroidery machine.
Can you convert my logo into an embroidery file?
Yes. Send your logo as a JPG, PNG, PDF, SVG, AI or EPS file, tell us the size and placement, and we digitize it into the machine format you need, such as DST, PES or EMB.
Do you digitize cap and hat logos?
Yes. Cap logos are included in the Under 5 Inches package ($4.99–$9.99, 12–24 hours). Mention that the design is for a cap so it is digitized for cap embroidery.
Do you digitize jacket backs and large designs?
Yes. Designs over 7 inches, such as full-front and jacket-back designs and large appliqué, are priced on quote and delivered in 24–48 hours.
What is the difference between a vector file and an embroidery file?
A vector file (AI, EPS, PDF, SVG) is artwork made of shapes, used for printing, signs and cutting. An embroidery file (DST, PES, EMB and others) contains stitch instructions for an embroidery machine. You need an embroidery file to embroider a design.
Pricing & payment
What are your prices?
Embroidery digitizing: under 5 inches $4.99–$9.99, 5–7 inches $9.99–$14.99, over 7 inches on quote. Vector art starts at $9.99. Custom patches are priced on quote. Prices are shown as ranges: the final price within each range depends on design complexity and detail. For anything outside these packages, request a quote.
How much does embroidery digitizing cost?
Designs under 5 inches (sleeve, cap logo, left-chest, 4×4 and 5×5 hoop) cost $4.99–$9.99. Designs of 5–7 inches (mid-chest, sweatshirt or hoodie chest, tote bags, 5×7 hoop) cost $9.99–$14.99. Designs over 7 inches (full-front, jacket back, large appliqué, 6×10 and 8×12 hoops) are priced on quote. The final price within each range depends on design complexity.
How much does vector art cost?
Vector art starts at $9.99. The final price depends on the complexity of your artwork and is confirmed by email before work begins.
Which payment methods do you accept?
We accept payment through PayPal only.
Why is the price shown as a range?
Two designs of the same size can need very different amounts of work. Simple shapes sit at the lower end of the range; dense or highly detailed artwork sits at the higher end. You always see the exact price before any work begins.
Files & formats
Which embroidery file formats do you provide?
We deliver whichever machine format you need, including DST, PES, EMB, EXP, JEF, VP3, XXX, HUS, PEC. Just tell us your machine or format when you order.
Which vector art formats do you provide?
Vector art is delivered in AI, EPS, PDF, SVG, PNG. These are artwork files for printing, screen printing, engraving, signage and similar uses. They are not embroidery machine files.
What artwork can I send you?
You can upload JPG, PNG, PDF, SVG, AI or EPS files of up to 8 MB through the quote form. For larger files, paste a Google Drive, Dropbox or WeTransfer link in the form. A clear, high-resolution image gives the best result.
What do I receive with my embroidery file?
You receive the stitch file in the machine format you need, plus a PDF with the stitch details, thread colors and other information about the design. Everything is delivered by email.
Which hoop sizes do you digitize for?
Our packages cover 4×4 and 5×5 hoops (under 5 inches), 5×7 hoops (5–7 inches), and 6×10 and 8×12 hoops (over 7 inches, on quote).
How do I receive my finished files?
Final completed design files are delivered to you by email.
Turnaround & revisions
How long does embroidery digitizing take?
Designs under 5 inches and designs of 5–7 inches are delivered within 12–24 hours. Designs over 7 inches take 24–48 hours.
Do you offer revisions?
Yes, edits and revisions are free. If something needs adjusting, reply to the delivery email and tell us what to change.
What is your refund policy?
Refund requests are handled case by case. Contact us with your order details and we will review your situation.
Services & ordering
What services do you offer?
We offer embroidery digitizing, vector art conversion and custom physical patches (priced on quote).
Do you make physical patches?
Yes, custom physical patches are available on quote. Share your design, size, quantity and patch type through the quote form, and we will reply with pricing.
How much do custom embroidered patches cost?
Custom patches are priced individually on quote. The price depends on the patch type, size, quantity and level of detail, so send your design with those details and we will reply with pricing by email.
What do I need to send for a custom patch quote?
Send your logo or design, the patch size, the quantity, and any preferences such as patch type, border style or backing. You can use the Get a Quote form, email or WhatsApp.
How do I place an order?
Choose a package and click Order Now, or send your artwork through the Get a Quote form. Our team then contacts you by email to confirm your order, the exact price and PayPal payment. Your completed files are delivered by email.
Where are your clients located?
We work online and serve clients worldwide.
How can I contact you?
Email digitizenstitch@gmail.com or message us on WhatsApp at +92 370 1081851. You can also use the Get a Quote form.
Start your order
Still have a question?
Message us on WhatsApp or email digitizenstitch@gmail.com.